A family member or patient will call or e-mail us to discuss our services, or a health care professional will call us on behalf of the patient prior to discharge to ensure safe transition to home after a hospital or rehabilitation stay. HomeWell’s Care Manager and Registered Nurse (RN) will come to your home or hospital to conduct a thorough needs assessment.  There is no charge for the assessment and no further obligation on your part. HomeWell's Care Manager and the RN will develop a Care Plan and present that information to the patient and, if you chose, your family members.  The Care Plan will include all details of care and a recommended schedule. HomeWell’s office staff will search for the appropriate caregiver based on the skills needed for the case, personality match and many other factors.  We take pride in how well we make a good match. The client and/or the client’s family can interview the caregivers ahead of time, if you’d like to. If there is agreement to proceed, a short Services Agreement is signed and work will begin as planned.  If needed, we can start cases the same day you call us. On the first day of service, the HomeWell Care Manager and Caregiver will meet at the house to review the Care Plan, get an orientation of the residence and we will provide introductions to the patient and other family. The Caregiver will conduct a daily satisfaction survey to ensure quality care delivery. Supervisory visits by management are conducted every 60 days or more frequently if needed to update the plan of care. At the end of each week of service, you will review your caregiver’s time sheet and notes on care that was provided.  If you are in agreement, you will sign and date.